Sales / Admin Assistant

Job Responsibilities:

• Monitoring Enquiries & Quotations: Respond to customer queries, prepare quotations, and follow up on enquiries.
• Customer Registration: Ensure that all new customers are registered in the system and updated appropriately.
• Customer Feedback: Collect and analyze feedback to improve customer satisfaction and services.
• Website Development: Contribute to the maintenance and development of the companys website to enhance online presence.
• Customer Visits: Plan and coordinate customer visits, ensuring all logistical arrangements are handled smoothly.
• Product Presentations: Prepare and organize product presentations for clients, ensuring clarity and professionalism.
• Company Profile & Marketing Materials: Update and maintain company profile, brochures, and other presentation materials.
• Collection/Credit Control: Assist in monitoring and following up on customer payments, maintaining credit control procedures.
• Quality Management System (QMS): Maintain records and documentation in accordance with ISO system requirements to meet ISO 9001/14001/18001 standards.

Desired Candidate Profile:

Knowledge & Skills:

• Mechanical Component Manufacturing: Understanding of mechanical components and piping materials.
• Sales & Marketing Operations: Experience in sales support and customer interaction, with a focus on service excellence.
• Communication & Presentation Skills: Strong verbal and written communication, with an ability to create impactful presentations.
• Technical Proficiency: Familiarity with MS Office Suite, especially Excel and PowerPoint, and general internet usage.
• Quality Management Systems: Familiarity with ISO standards, particularly ISO 9001, ISO 14001, and ISO 18001.

Qualifications:

• Education:
• UG/PG: Degree in Mechanical or Production Engineering OR
• Diploma in Mechanical or Production Engineering OR
• B.Sc. with relevant technical background.

Experience:

• Graduate Engineer: 3-5 years of relevant experience.
• Diploma Engineer/Others: 6-8 years of relevant experience.