Tech Unity - L1/L2 Technical Support Engineer - SAS Administration (5-6 yrs)

About the job

Job Summary :

We are seeking a skilled Level 1/Level 2 SAS Administrator with at least 5 years of experience to provide technical support to our US-based clients.

The successful candidate will be responsible for managing and maintaining SAS environments, troubleshooting technical issues, performing installations and upgrades, and ensuring optimal system performance. This role demands strong analytical and problem-solving skills to resolve complex challenges while providing proactive and reliable support.

Key Responsibilities :

- SAS Environment Management : Administer SAS servers and tools, including configuration, performance tuning, and routine maintenance of SAS applications.

- Metadata Management : Manage SAS metadata, including user account creation, role assignment, permissions, and library configuration.

- Issue Troubleshooting : Diagnose and resolve SAS server and application issues such as performance bottlenecks, user access problems, and system errors.

- System Administration : Perform SAS installations, upgrades, hotfixes, and patch management across development, testing, and production environments.

- Batch Job Management : Schedule and monitor batch jobs using tools such as SAS Flow Manager or LSF to ensure timely data processing and adherence to SLAs.

- Backup and Recovery : Conduct regular metadata and system backups, validate backup integrity, and manage restoration processes during disaster recovery scenarios.

- Incident Management : Manage tickets (i.e., P1, P2) for SAS-related issues using ITSM tools like ServiceNow or JIRA, ensuring timely resolution and communication updates.

- Security Management : Implement and review security policies, renew SAS licenses and SSL certificates, and conduct periodic access audits.

- Monitoring and Maintenance : Monitor SAS server health, analyze usage metrics and logs, and proactively address potential issues.

- Documentation : Develop and maintain comprehensive documentation for SAS environment configurations, troubleshooting procedures, and operational processes.

Required Qualifications :

- Minimum of 5 years of hands-on experience in SAS Administration, managing enterprise-level SAS environments.

- Expertise in SAS tools such as SAS Management Console, SAS Enterprise Guide, and SAS Studio.

- Strong understanding of operating systems (Linux/UNIX, Windows) and database systems (i.e., Teradata, Oracle, SQL).

- Experience with batch job scheduling and monitoring tools (i.e., Flow Manager, BMC Control-M).

- Proven experience troubleshooting SAS environment issues, including metadata management and performance tuning.

- Familiarity with ITSM tools like ServiceNow or JIRA for effective incident and change management.

- Excellent verbal and written communication skills, with the ability to effectively interact with US-based clients.

- Flexibility to work during US time zones when required.

Preferred Skills :

- Experience with monitoring tools such as AppDynamics or Splunk for identifying and resolving issues.

- Proficiency in scripting for automation (i.e., Bash, Python) within SAS environments.

- Familiarity with SAS GRID architecture and multi-tier setups.

- Certifications such as SAS Certified Platform Administrator or other relevant IT certifications are highly desirable