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Service Now App Engine Specialist
Technip Energies
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Specialist on SNOW app engine applications
- Contribute to the development aside the integrator during the implementation phases
- Responsible for Level 1/2 Support (incidents) on app engine applications after go-live
- Responsible for implementing enhancements and customizations using standard features and SNOW licences Creator Professional Plus
- Responsible for new entities deployments & releases.
Position Duties:
- Ensure the good implementation practices in app engine (always use the standard when possible)
- Advise on technical feasibility of requested enhancements.
- Contribute to the user acceptance of the solution.
- Establish, maintain the regular relationship with the GBS users & managers.
Enhancements:
- Work with end users on requirements and design for requested enhancements
- Write detailed specifications for changes and support the user during the UAT.
- Maintain technical documentation (technical cartography, administration guide)
- Guarantee the maximum use of standard features for app engine set-up.
- Develop / configure the defined enhancements in app engine.
- Perform unit testing on implemented set-up.
Deployment and release
- Coordinate the deployment & the release of new entities in app engine.
- Coordinate the migration of the configuration across environments.
- Contribute to the non-regression testing.
L1 & L2 Support
- Support master users in low customization set-ups (playbooks )
- Act as owner of app engine incidents.
- Document incident resolution procedures.
- Coordinate with the different IT team for incident resolutions (infrastructure, data, ERP .)
- Play a role during new SNOW version upgrades.
Qualifications (Educational/Professional): bachelors degree or masters degree.
Experience : 1-3 years experience in Service Now Platform.
Mandatory SNOW skills:
- Knowledge on SNOW custom app
- Knowledge in one or several of the following App Engine modules
- Logic and Automation / Flow
- Logic and Automation / Process Definition / Designer
- SNOW Dashboards
- App Engine Management centre R/Pipeline/Change
- Knowledge on one or several other Service Now solutions (CMDB, ITSM, SPM, HRSD, CSM )
- Good functional and technical skills in Service Now platforms
- Knowledge of key database concepts, data models, relationships between different types of data
- Knowledge on the MDM concept.
- Customer oriented, quality minded and proactive approach.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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