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Engaged Employer

Mettler-Toledo

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3.6

based on 325 Reviews

1 Mettler-Toledo Technical Support Specialist Job

Technical Support Specialist

Turing Softwares- A unit of Mettler Toledo India Pvt. Ltd.

3.6

based on 325 Reviews

2-5 years

Mumbai

1 vacancy

Technical Support Specialist

Mettler-Toledo

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Javascript Active Directory Troubleshooting MS SQL Server DBA Bluetooth

+ 2 more

Job Description

Our Opening and Your Responsibilities

As a key member of the Support team, you are responsible for providing Technical Support to internal and external customers.

Troubleshooting queries especially on installation and configuration, Peripheral device connectivity via USB, Bluetooth, via Ethernet or over network, MS SQL Server, Windows OS, Active Directory, TCP/IP networks, virtualized environments etc.

Providing support on 3-Tier/Client-Server architecture. Standalone vs Distributed installations and working over networked environment.

Responsible for answering pre- and post-sales technical queries like system requirements, supportability, Security protocols, from internal Sales representatives (MO-Marketing Organization) or customers (predominantly via MO).

Work with Sales Organizations to provide support through customer demonstrations, onsite and offsite and trainings, if needed.

Develop proficiency in the Software troubleshooting, instrument connectivity and communication in direct or networked mode as applicable.

Handle data integrity, IT infrastructure issues. Implement software installation and validation tasks

Conduct seminars/ workshops and technical discussions to support sales.

What You Need to Succeed

B.Sc IT/CS, B.E. or B.Tech (Computer Science) or equivalent qualification from a reputed college.

Industry experience of 2-5 years in the field of support functions and customer relationship. 2-3 yrs experience in offshore duties in European countries or USA would be added advantage.

Good basic IT knowhow especially on TCP/IP networks, Peripheral device connectivity over network via USB, Ethernet or Bluetooth, MS SQL Server, Windows OS, Active Directory, virtualized environments.

Providing support on 3-Tier/Client Server architecture. Standalone vs Distributed installations and working over networked environment.

Troubleshooting instrument connectivity issues with Easy Scan, SmartCheck, Analytical balances and SmartStand etc.

Excellent communication skills both verbal and written.

Profound customer service skills.

Profound knowledge of root cause analysis and problem-solving techniques. Logically relating and fixing the problems. Creating content (Support Documents Videos etc.) as required.

In-depth knowledge of installing/ maintaining software needed for production processes.

Strong decision-making and excellent problem-solving skills.

Willingness to travel (up to 25%).

Team performer as well as skilled to work independently. Well-organized. Good intercultural soft skill; ability to gel with large section of the industry level.

Our Offer to You

"One Team" that thrives on collaboration and innovation

Opportunities to work with Global teams

An open, fair and inclusive environment

Multitude of learning and growth opportunities

Medical insurance for you your family, with access to Telemedicine application

A brand name that is identified worldwide with precision, quality, and innovation.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

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Job Reference #

18449

Preferred Location

Maharashtra

Mumbai

Job Type

Full-time

Legal Entity

Mettler-Toledo India Private Limited

Amar Hill, Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072

+91 22 4291 0501

Employment Type: Full Time, Permanent

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What Technical Support Specialist at Mettler-Toledo are saying

5.0

Rating based on 1 Technical Support Specialist review

Anonymous · Customer Success, Service & Operations in Vijayawada

Likes

The company is open to innovation and adopts latest technology.I love the fact that I am a part of a team that markets reliable,high quality products and has a global client base