Technical Support Executive

WHO ARE WE?

We are a smart governance company empowering central and local government decision-makers by providing dynamic technology solutions to enhance state machinery. We play key roles in administration planning by developing and implementing colossal smart governance projects for better public administration. Our entire approach is encircled by delivering the high-quality, cost-effective, and seamless implementation of digital transformation programs for facilitating sustainable governance.

To know more about us www.pixelvide.com

We are looking for a Technical Support Executive to help resolve pension-related issues. This role involves assisting pension beneficiaries, answering queries, and troubleshooting any system-related issues.

Key Responsibilities:

• Pension Query Resolution: Assist pensioners and administrators with pension-related queries including discrepancies in pension amounts and calculation errors.

• Technical Support: Troubleshoot issues related to pension data, transactions, and system errors, ensuring quick and effective solutions.

• User Assistance: Guide pension beneficiaries in accessing their details, submitting claims, and using the platform effectively.

• System Monitoring: Monitor the system for any issues affecting pension processing and work with the technical team to resolve them.

• Record Keeping: Document all interactions and issues for future reference, tracking resolution and identifying recurring problems.

• Collaboration: Work closely with internal teams to escalate and resolve complex technical issues promptly.

• Strong problem-solving abilities, good communication skills, and attention to detail.