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6 VMware Software Technical Support Engineer Jobs
Technical Support Engineer
2-5 years
₹ 5 - 17.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kalyani, Bangalore / Bengaluru
1 vacancy
Technical Support Engineer
VMware Software
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a technical support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Essential Functions:
- Resolve customer s issues via the telephone, email, or Zoom session
- Reproducing issues in-house and responding promptly
- Regular follow-ups with customers with recommendations, updates, and action plans
- Escalate issues promptly according to standard operating procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning for reuse throughout the organization
- Participate in technical communications with peers to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training,
- Read and work with other technical support engineers on cases that will help cultivate that expertise
Minimum Requirements:
- 4+ years of work experience in enterprise technical support
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- The logical approach to problem-solving Strong Troubleshooting experience
- Willingness to work in a 24x7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
- Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
- Ability to troubleshoot networking issues at the L2-L7 layer.
- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Preferred Qualifications
- Experience in Virtualization Cloud computing will be preferred
- Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
- Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
- Storage (FC, ISCI, etc.)
- Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / VMware Lastline
- Linux/Windows Server
Employment Type: Full Time, Permanent
Read full job descriptionVMware Software Interview Questions & Tips
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Top VMware Software Technical Support Engineer Interview Questions
Q1. What is networking? What is IPV4? Explain network layer Implement networking layer concept in real life
asked in
Technical Support Engineer interview
View answer (1) 
Q2. What is Difference between vMotion, FT and HA What is VPXA
asked in
Technical Support Engineer interview
View answer (1) Q3. How do you handle multiple severity-1 tickets
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Technical Support Engineer interview
View answer (1) What Technical Support Engineer at VMware Software are saying
Rating based on 54 Technical Support Engineer
reviews
Anonymous · IT Support
in Hyderabad
Likes
Nice management & culture and guidance
Dislikes
No appraisal for contract
Read 54 reviewsTechnical Support Engineer salary at VMware Software
reported by
518
employees
₹7
L/yr - ₹20
L/yr
165%
more
than the average Technical Support Engineer Salary in India
View more details
What VMware Software employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
VMware Software Benefits
View more benefits
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VMware Software Bangalore / Bengaluru Office Locations
Bengaluru Office
VMware Software India Private Limited, Kalyani Vista, 192A, 3rd Main Rd, Doresanipalya, Anthappa Layout, JP Nagar
Bengaluru
Karnataka 560076
Karnataka 560076
Bengaluru Office
VMware India Pvt Ltd, 45, 4th Cross Rd, Venkatadri Layout, Amalodbhavi Nagar, Panduranga Nagar
Bengaluru
Karnataka 560076
Karnataka 560076
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