Technical Support Engineer - US Shift

Greetings from Trigent Software!!

Hiring freshers and experienced for International Voice

**Only female candidates can apply**

** Only candidates with good communication can apply**

Role: Technical Support Engineer

Process: International Voice

Mode of Work: Work from Office

Location: Hyderabad

Working days: 5 days

Shift: UK/US rotational Shift

Qualification: Graduates

Salary: upto 3.75 LPA + Incentives

Responsibilities:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent customer service.

latest product knowledge and industry trends to provide accurate and up-to-date support.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Customer Service Operations.

- Good To Have Skills: Experience with Desktop Transformation.

- Strong understanding of customer service principles and best practices.

- Excellent communication and interpersonal skills to effectively interact with clients.

- Ability to analyze and interpret technical information to provide appropriate solutions.

- Attention to detail and strong problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Knowledge of ticketing systems and customer support tools.

Additional Information:

- The candidate should have a minimum of 0-2 years of experience in Customer Service Operations.

- This position is based at our Hyderabad office.

- A 15 years full-time education is required."

Important Note:

* Candidate should be comfortable with night shift

* Candidate should be in excellent in communication

Perks and Benefits:

* 2- way cab will be provided

* Food facility

**Looking only for immediate joiners**

For more details contact HR Reena @ 8072181834 or mail your update resumes to reena_s@trigent.com

Regards,

HR Reena

Trigent Software

8072181834

reena_s@trigent.com