Prospecta Soft - Technical Support Engineer (1-2 yrs)

Technical Support Engineer - Java Applications

Experience : 1-2 years

Key Responsibilities :

- Receive and log incoming support tickets.

- Prioritize and triage incidents based on severity and impact.

- Diagnose and troubleshoot technical issues in Java applications.

- Implement effective problem-solving techniques to resolve issues promptly.

- Communicate effectively with clients, both verbally and in writing.

- Provide clear and concise explanations of technical issues and solutions.

- Manage client expectations and keep them informed throughout the resolution process.

- Identify the root cause of recurring issues.

- Implement preventive measures to avoid future problems.

- Analyze system logs and performance metrics to identify potential issues.

- Contribute to the development and maintenance of knowledge base articles.

- Share knowledge and best practices with the support team.

- Work in shifts to provide 24/7 support coverage.

- Be available to handle urgent issues outside of regular working hours.

Required Skills and Experience :

- 1-2 years of experience in technical support or software development.

- Strong understanding of Java programming language and core concepts.

- Experience with SQL and database queries.

- Excellent troubleshooting and problem-solving skills.

- Ability to analyze logs and identify error patterns.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Good understanding of ITIL or similar support frameworks.

Preferred Skills :

- Experience with application servers like Tomcat or JBoss.

- Knowledge of scripting languages like Python or Perl.

- Experience with cloud platforms (AWS, Azure, GCP).

- ITIL certification