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Technical Support Engineer
PiServe Technologies
posted 3mon ago
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Flexible timing
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Job Description
PiServe pioneer in digitally transforming global industries with innovative solutions at every step. Start your journey with PiServe and watch your career take off; apply for one of our many job openings.
We seek an L1 Technical Support Engineer to be the first point of contact for customers needing technical assistance via phone, email, or chat. The role involves troubleshooting basic issues, resolving problems, and escalating complex cases to L2 support.
Key Responsibilities - Respond to and resolve customer queries through various channels.
- Diagnose and fix basic hardware/software issues.
- Escalate unresolved issues to appropriate teams.
- Maintain detailed records and document knowledge in the ticketing system.
- Collaborate with IT teams and ensure customer satisfaction.
- Degree in Computer Science, IT, or related field (or equivalent experience).
- 0-2 years in technical support or helpdesk.
- Basic tech knowledge and familiarity with help desk software.
- Strong communication, problem-solving, and customer service skills.
- Ability to work shifts, including nights, weekends, and holidays.
- Fast-paced environment with shift work required.
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August 30, 2024 - Support
Technical Support Engineer
Place of employment 0-2 years
Type of employment SkillsRefer a friend. Great! Your friend is going to thank you for this gesture. Please choose the preferred share options below.
We will keep you in mind for suitable opportunities If you have what it takes to join PiServe s task force of professionals, and work with a wide variety of clients across various industries, send us your CV.
You are a step closer to leading the future of technology with PiServe! If your CV has been shortlisted, you will be contacted by a member of our recruitment team in five working days. Thank you for your interest in PiServe.
We now have your CV in our database! We look forward to reaching out to you as the need arises.
Employment Type: Full Time, Permanent
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What Technical Support Engineer at PiServe Technologies are saying
Technical Support Engineer salary at PiServe Technologies
reported by
1
employee
with 9
years exp.
₹10.8
L/yr - ₹13.8
L/yr
161%
more
than the average Technical Support Engineer Salary in India
View more details
What PiServe Technologies employees are saying about work life
based on 4 employees
Flexible timing
Monday to Friday
No travel
Day Shift
PiServe Technologies Benefits
View more benefits
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