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3 NetApp Technical Support Engineer Jobs
Technical Support Engineer
NetApp
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead and coordinate resolution efforts for escalated technical issues, collaborating closely with cross-functional teams.
- Provide advanced troubleshooting and problem-solving expertise to address complex customer issues.
- Conduct in-depth analysis of customer environments to identify root causes and develop effective solutions.
- Mentor and guide junior team members, fostering a culture of continuous learning and development.
- Communicate effectively with customers, internal stakeholders, and management, both verbally and in writing.
- Document technical solutions, best practices, and knowledge base articles to enhance team efficiency and customer satisfaction.
- 5 to 8 years of experience in technical support preferably in a NAS, networking and Linux environment.
- In-depth knowledge of NetApp ONTAP and storage concepts such as NFS, CIFS, S3, LDAP, Firewalls, IPSec, FPolicy and TCP Layer troubleshooting.
- Proven track record in resolving technical escalations and driving issue resolution.
- Excellent collaboration skills with the ability to work effectively in a cross-functional team environment.
- Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.
- Relevant certifications such as NetApp Certified Implementation Engineer (NCIE) or equivalent are a plus.
Employment Type: Full Time, Permanent
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What Technical Support Engineer at NetApp are saying
Rating based on 5 Technical Support Engineer
reviews
Anonymous · Sales & Business Development
in Bangalore Rural
Culture and their growth mind set and access to top management
- Salary - Excellent
Promo should be fare and transparent
Technical Support Engineer salary at NetApp
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NetApp Benefits
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NetApp Bangalore / Bengaluru Office Locations
Karnataka 560048
Karnataka 560071
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