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1 Mphasis Technical Support Engineer Job

Technical Support Engineer

1-1 years

₹ 2 - 4.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

30 vacancies

Technical Support Engineer

Mphasis

posted 17d ago

Job Description

Technical support Voice

CTC – 4.2 to 5LPA
Shift: India shift (should be flexible to work on rotational shifts)
Bangalore – KTP/ ECP
L1 Technical Support Engineer (Experienced)
• Bachelor’s degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience
• Excellent Hindi and English verbal communication skills
• Good computer hardware knowledge
• Effective Communication Skills/Clarity in communication
• Should have logical approach and problem-Solving ability
• Ability to comprehend the queries raised by the customers
• Display Customer centricity and empathy
• Multitasking and quick turnaround
The tasks of these Engineers could include one or more of the following:
• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to use tools and telephony efficiently
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
• Active demonstration of ownership, time management and multitasking of tools
• Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
• A+ , N+, MCSA, MCSE Technical certifications would be added advantage.




Employment Type: Full Time, Permanent

Read full job description

Mphasis Interview Questions & Tips

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What Technical Support Engineer at Mphasis are saying

3.1
 Rating based on 84 Technical Support Engineer reviews

Likes

Work culture and work life balance was good

  • Skill development - Excellent
  • +4 more
Dislikes

Though it's everywhere but I would say increment is quite not good which they need to improve for betterment of the employees.

  • Salary - Poor
  • +1 more
Read 84 Technical Support Engineer reviews

Technical Support Engineer salary at Mphasis

reported by 526 employees
Lock Unlock
₹1.8 L/yr - ₹8 L/yr
13% less than the average Technical Support Engineer Salary in India
View more details

What Mphasis employees are saying about work life

based on 8.3k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

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Mphasis Bangalore / Bengaluru Office Locations

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093 Bengaluru/Bangalore, Karnataka
560093
Bengaluru Office
Mphasis Limited Global Technology Village SEZ, Survey Nos. 12/1, 12/2,29 & 30, Mylasandra & Patanegere Villages, RVCE post, Kengeri Hobli, Bangalore Bengaluru
560059

Technical Support Engineer

1-1 Yrs

Bangalore / Bengaluru

17d ago·via naukri.com

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