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1 Movate Technical Support Engineer Job

Technical Support Engineer

1-6 years

Chennai

15 vacancies

Technical Support Engineer

Movate

posted 5d ago

Job Description

Hi All,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


Designation : Engineer - Technical Voice process

Job Location : Chennai - Ambattur (Ambit it Park)

Shift :Night shift


Job Responsibilities:

  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
  • Ensure resolution provided in the first interaction with the customer
  • Acquiring knowledge about the newly released products and recent updates.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

  • Self-Motivated & Ability to Work Under Pressure
  • Should have good comprehensibility and understandability of what customers want
  • Should have critical thought process and decision-making capability with focus on accuracy
  • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell

Soft Skills:

  • Should possess good English verbal skills
  • Excellent logical reasoning

Computer Proficiency:

  • Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Diversity, Equality & Inclusion:

  • Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
  • Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
  • We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
  • We never request for fees for any purpose during or after the hiring process


Employment Type: Full Time, Permanent

Read full job description

Movate Interview Questions & Tips

Prepare for Movate Technical Support Engineer roles with real interview advice

Top Movate Technical Support Engineer Interview Questions

Q1. What is the difference between WAN and LAN
Q2. What is difference between private and public ip in detail?
Q3. What is difference between modem and router and switch
View all 21 questions

What Technical Support Engineer at Movate are saying

3.3
 Rating based on 202 Technical Support Engineer reviews

Likes

1-Flexible work timings, making it easier to maintain work-life balance. 2- Work pressure is manageable, not overly stressful. 3- Colleagues are generally good and cooperative.

  • Job security - Good
Dislikes

1- Many employees, including managers, do not understand Hindi, which creates a communication barrier. 2- Some colleagues tend to be selfish and not very supportive. 3- Poor management—Team Leads (TLs) and senior-level employees do not genuinely care about employee concerns or project issues. 4- Even when management is aware of pr..Read More

  • Salary - Poor
  • +4 more
Read 202 Technical Support Engineer reviews

Technical Support Engineer salary at Movate

reported by 1.5k employees
Lock Unlock
₹1 L/yr - ₹7.6 L/yr
28% less than the average Technical Support Engineer Salary in India
View more details

What Movate employees are saying about work life

based on 2.1k employees
55%
53%
71%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Movate Benefits

Submitted by Company
Performance-Based Bonuses and Incentives
Competitive Salary Package and Benefits
Professional Development Opportunities through Movate Academy
Submitted by Employees
Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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Movate Chennai Office Locations

View all
Chennai, Tamil Nadu Office
Headquarter
Movate Technologies Pvt Ltd 6th Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai Chennai, Tamil Nadu
600058
Chennai, Tamil Nadu Office
Movate Technologies Pvt Ltd 7th Floor, Block A6, Shriram Gateway # 16 GST Road, Perungalathur, Chennai, India Chennai, Tamil Nadu
600063

Technical Support Engineer

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5d ago·via naukri.com

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