Technical Support Engineer

We have an immediate opening for Senior Technical Support Engineer, please find below details of the company and job description for your reference.

Position: Technical Support Engineer

Experience: 4-8 years

Qualification: BE/MCA/BSC/ Diploma with relevant experience

Location: Delhi/Bangalore

Travel: Should be prepared to travel within India and abroad

Company Profile: -

AllGoVision Technologies is a company focused on developing state of the art technology products in video analytics leveraging the latest advancements in machine learning and artificial intelligence.  Our software product is sold in 30+ countries through 100+ channel partners.  We are the No 1 Video Analytics brand in India.

Work profile: 

• Deployment of AI product of AllGoVision Video Analytics, customer interaction, Demo/POC, Support. Resolution to complex problems. Good trouble shooting and customer management capability.
• Deploy solution/application at Customer site remotely / at site within stipulated time, get UAT and evaluation report.
• Troubleshooting of networking, Windows server and Linux OS required.
• Good verbal and written communication skills desirable.
• Work closely with Sales and Engineering team.

Required Skills:

• Exposure Enterprise architecture, Deep learning, Cloud solutions will be preferable
• Understanding of Video Analytics/ video management products, Security Products, IT enterprise products pre and post sales activities, System architecture knowledge for enterprise software architecture.
• knowledge in system administration of Linux operating systems and MySQL Database
• Hands on experience of Video/CCTV Cameras and security products will be preferable
• Hands on experience of IP Networks, DNS, Load balancers, DHCP, MS office will be preferable
• Customer facing skills, Resourceful, fast on feet, Customer Management, Getting User acceptance test
• Proficiency in Technical documentation like Manuals and troubleshooting document
• Willing to travel in India and abroad

If you are interested, please do share your updated resume to hr@allgovision.com

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