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Technical Support Engineer III (Data Security - EMEA)
5-11 years
₹ 11 - 23L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer III (Data Security - EMEA)
Forcepoint
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide remote support to our Global customers through Phone/E-mail and Chat Channel
- Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans
- Replicate customer issues and engage product team in a timely manner for quick resolution
- Leverage internal technical expertise, including peers, mentors, knowledge base and other internal tools, to provide effective solutions
- Contribute by creating new knowledge base articles for internal and external consumption
- Participate in technical communications and Trainings within the peers to share best practices
- Five Plus years of relevant experience
- Clear understanding of OSI and TCP/IP model
- Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.)
- Experience in deploying Data Security technologies like Endpoint Protection, Encryption Gateways , Data Classification rules , Fingerprinting , Email Gateway(Postfix Solutions)
- Experience in Implementing Data Security Policies across organizations and having better understanding on the Policy Levels and the classifier conditions being used.
- Clear understanding on the compliance such as HIPAA, SSN, CCN,GDPR etc
- Experience with Troubleshooting the Data Security related issues like Deployment Failure
- UI logging, Endpoint Performance, Email Delivery and Notifications etc
- Experience with Troubleshooting tools and capture analysis (Fiddler, Wireshark )
- Experience on Linux Operating System commands
- Familiarity and Technical understanding on Microsoft SQL queries
- Customer centric approach with focus on customer Outcome
- Excellent Customer handling and communication (verbal and written) skills
- Good team player with ability to operate independently with minimal supervision
- Ability to articulate and clearly communicate Critical / Technical messages
- Ability to Plan and Prioritize tasks based on Severity and Priority
- Excellent Troubleshooting skills
Employment Type: Full Time, Permanent
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(based on 7 Forcepoint interviews) What Technical Support Engineer 3 at Forcepoint are saying
Rating based on 4 Technical Support Engineer 3
reviews
Anonymous · Back Office
in Bangalore / Bengaluru
Learning opportunity
Too much work pressure and tough to balance life.
Read 4 reviewsTechnical Support Engineer 3 salary at Forcepoint
What Forcepoint employees are saying about work life
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