Enterprise Technical Analyst

Description

• Provide assistance to managed service customers within the agreed upon SLAs in our managed service contracts with them;
• Troubleshoot complex Cisco UC infrastructure issues under stressful conditions;
• Onboard customer environments into Meridian s Managed Service tools;
• Successfully work with a project team to implement a portion of an implementation engagement.

• Escalate issues to the Project Management Office and Sr. Director of Infrastructure/ Collaboration Services before they jeopardize the success or financial viability of an engagement;
• Participate in quarterly meetings with the infrastructure team to discuss recent engagements, challenges, and opportunities; incorporate improvements into the pre-sales process.

• Manage cross-functional interdependencies;
• Responsible for clear and timely communication to multiple stakeholder groups;
• Responsible for communicating the details of an opportunity / engagement to both the business and technical teams.

• Participate with the Project Management Office in project postmortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements.

• 4-7 years experience as an IT professional, working hands on designing, configuring and installing UC network solutions (wireless, route/switch and datacenter), with a demonstrated increase in responsibility over time;
• Bachelor s degree in a business or IT-related field;
• Cisco Certification Requirements;
• CCNP or CCNA in Cisco Collaboration;
• CCNP or CCNA in RS is a plus;
• PCNSE certification is a plus;
• Proficiency in MS Office (Including Word, Excel, Outlook, Project, PowerPoint, Visio);
• Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management;
• Excellent customer relationship management skills;
• Ability to break down technical concepts into business terms;
• Strong team player with emphasis on soft skills and relationship building;
• Significant, hands-on experience with design principles ensuring high availability, reliability and security and the implementation of solutions relying on those principals;
• Extensive knowledge of current IEEE networking standards and a fundamental understanding of future technologies;
• Experience with infrastructure costing and sizing, data center design, and DR planning;
• Significant, hands-on experience with Cisco Unified Communications hardware and software;
• Strong hands-on Cisco unified communications and collaboration skills (CUCM, UCCX, Unity Connection, CER, IM Presence, Voice Gateways (H.323, MGCP SIP), WebEx, Jabber, Video, etc.);
• Cisco access switches, Cisco datacenter switches, Cisco wireless controllers and lightweight access points, and Cisco routers (ISR, ASR);
• Extensive experience with Palo Alto technology is a plus;
• Proven ability to solve technical challenges under stressful conditions;
• Proven ability to manage multiple projects simultaneously;
• Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude;
• Ability to handle multiple priorities and interruptions with minimal impact on productivity;
• Demonstrate a high level of independent judgment and initiative, self-starter;
• Ability to maintain a flexible work schedule.