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Enterprise Technical Analyst
Meridian IT
posted 12d ago
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Enterprise Technical Analyst - AVAYA
JOB TITLE: Enterprise Technical Analyst
REPORTS TO: Team Lead, AVAYA
LOCATION: India
DATE: November 2024
REPORTS TO: Team Lead, AVAYA
LOCATION: India
DATE: November 2024
Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options.
POSITION SUMMARY
The Enterprise Technical Analyst is a hands-on technical resource responsible for remote support Avaya voice end-to-end solutions to complex business challenges for new and existing client s. The qualified candidate will h ave in -depth understanding of Avaya UC Solutions , Virtualization, Networking, and SIP with a willingness to learn other related technologies. The Enterprise Technical Analyst will work with the Project Management Office in a post-sales capacity to remotely monitor enterprise customer solutions . Superior hands-on technical skills and a consultative approach are critical parts to this position. The Enterprise Technical Analyst will also work with the local and national sales team in a pre-sales role to technically Guide for position solutions.
DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Post-Sales Delivery
- Follow the established services delivery process and continue the development of best practices and tools to ensure the successful delivery of communications and collaboration solutions to our customers.
- Work with the Project Management Office to schedule and close assigned engagements.
- Troubleshoot issues and support customers as required and assigned by the Project Management Office.
- Participate with the Project Management Office in project postmortems and collaborate on recommendations report s to identify successful and unsuccessful project elements.
- Provide solution information to internal resources and post necessary documentation into Meridian IT internal databases.
Risk Management
- Continue the d evelop ment of best practices and tools for opportunity development and requirements gathering .
- Participate in weekly meetings with the Project Management Office reviewing active, assigned engagements to identify open items to complete, budget vs. actual hours, risks, and next steps.
- Participate in monthly meetings with the Engineering team to discuss recent engagements, challenges, and opportunities.
Support
- Responding and troubleshooting any maintenance activity for Avaya generated alarm or customer related request 24/7 during the designated on-call period.
- Preventative Maintenance bi-annual reviews. Follow PM checklist and work with customer to support system health. Document and post all backups.
Communications
- Responsible for clear and timely communication to multiple stakeholder groups on a frequent basis.
QUALIFICATIONS REQUIREMENTS
- Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management.
- Excellent customer relationship management skills.
- Ability to break down technical concepts into business terms.
- Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude.
- Ability to handle multiple priorities and interruptions with minimal impact on productivity.
- Demonstrate a high level of independent judgment and initiative, self-starter.
- Flexible work schedule.
- Knowledge of, and ability to use, the configurators and sizing tools for the platforms supported.
- Ability to obtain and maintain the following certifications from Avaya Learning Center in accordance with the Meridian IT business plan:
ACIS: Avaya Enterprise Team Engagement Solutions (or)
ACIS: Avaya Aura Communication Manager and CM Messaging - Embedded
AIPS: Avaya Application Enablement Services
SSCA: SIP School Certified Associate
ITIL Certified
- 4-7 yrs of e xperience in designing, installing, and troubleshooting; servers, network and virtualization.
- Servers - Avaya (HP and Dell)
- Virt ualization technologies (VMware)
- Avaya Red experience a plus.
- Bachelor s degree or equivalent a plus.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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