Technical Analyst 2-Support

Job Description

As a member of the Support organization, your focus is to deliver seamless support to Oracle customer base. As a primary point of contact for customers, you are responsible for facilitating customer Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Technical Solution Analyst II, your role involves providing support to Oracle customers with regards to their service requests related to configuration and Identity & Access Management (IAM) requests.
By prioritizing work based on severity. You will strike a balance between customer and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individual.

Career Level - IC2

Responsibilities

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering OR functional degree along with 3 to 5 years of professional experience.

Skills:
Technical Problem Solving