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based on 48 Reviews

1 Hevo Data Technical Account Manager Job

Technical Account Manager

HEVO TECHNOLOGIES INDIA PRIVATE LIMITED

based on 48 Reviews

8-12 years

Bangalore / Bengaluru

1 vacancy

Technical Account Manager

Hevo Data

posted 1mon ago

Flexible timing

Key skills for the job

+ 3 more

Technical account managers are responsible for providing technical support to customers post-sales, as well as managing customer relationships and suggesting upgrades and additional features to suit customer needs
Technical account managers keep track of sales performances and customer satisfaction
Are you a tech-savvy problem solverDo you have a knack for critical challenges and ensuring the success of customersIf so, weve got an opportunity for you
Join us on this exciting journey, where your impact will be felt far and wide

Role and Responsibilities:

Reactively identifying, responding and being on top of the exact technical problem(s) once a ticket has been raised. - Solve the customer problem. Collaborate with the Account Manager (AM) on the customer call to review and discuss the same. Deep dive and understand the overall landscape, analyse the issue(s)/ ticket(s), understand the root of the problem and provide the right solution as a trusted advisor.Answer technical questions for customers and provide white-glove service and address all product-related questions and demos on time
Proactively measure and monitor dashboards: Monitor and identify any data mismatches or pipeline lagging. Look at historical data and solve a problem before a customer raises a ticket.Train customers to use products effectivelyProvide developers with customers feedback to help identify potential new features or products Report on product performance and establish best practices

Qualifications:

Understanding of the Database Administration / Data Replication domain.
8-12 years of experience in a relative field.
Understand data integration principles, connecting diverse data sources to a warehouse.
Proficiency in SQL is vital for querying and manipulating data. Cloud platform familiarity (e.g AWS, GCP, Azure) is essential, as Hevo often pairs with them.
Knowledge of databases like PostgreSQL, MySQL, SQL Server, and Oracle is crucial
Experience with API integration and JSON/XML data formats is helpful.
Proficiency in data transformation tools like Python, R, or warehouse-specific tools is valuable for data cleaning and enrichment.
Should have a knack of Problem solving and debugging.
Experience on networking, security, performance concepts required.
Comprehend data quality best practices for accurate, reliable integrated data.
Understand data warehousing concepts, including modelling, schemas (e.g., star, snowflake), normalization/denormalization, and optimization.

Highlights

Proficiently address and resolve issues related to problem-solving, debugging, networking, security, and performance for our clients.
Demonstrated problem-solving abilities and logical reasoning, essential for effective debugging.
An innate sense of curiosity, driving the desire to comprehend the inner workings of systems and the determination to uncover the causes behind malfunctions.

Employment Type: Full Time, Permanent

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