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8 TechnePlus Jobs

Oracle CX Application Support Manager

5-9 years

Bangalore / Bengaluru

1 vacancy

Oracle CX Application Support Manager

TechnePlus

posted 21d ago

Job Description

Key Responsibilities:
  • Manage and oversee day-to-day operations of Oracle CX application support, ensuring timely resolution of incidents and requests.
  • Act as the primary point of contact for Oracle CX application-related issues and escalations.
  • Utilize ServiceNow to manage ticket lifecycle, track SLA compliance, and generate performance reports.
  • Coordinate with business stakeholders to understand application issues, gather requirements, and implement solutions.
  • Lead and mentor the support team, providing guidance on best practices and troubleshooting techniques.
  • Collaborate with Oracle and third-party vendors for advanced issue resolution and system upgrades.
  • Proactively identify opportunities for process improvements, system enhancements, and automation in Oracle CX applications.
  • Ensure compliance with organizational standards and security protocols in all support activities.
  • Provide regular updates and reports to senior management on application performance, issue trends, and team efficiency.
    Required Qualifications:
    • Bachelordegree in Computer Science, Information Technology, or a related field.
    • Minimum of 6 years of experience in Oracle CX application support, with at least 2 years in a managerial role.
    • Hands-on experience with ServiceNow or similar ticketing tools for incident and problem management.
    • Strong knowledge of Oracle CX modules, such as Sales Cloud, Service Cloud, Marketing Cloud, or CPQ.
    • Proven experience in troubleshooting, performance tuning, and application monitoring.
    • Excellent leadership, communication, and stakeholder management skills.



Employment Type: Full Time, Permanent

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Flexible timing
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TechnePlus Benefits

Work From Home
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