Customer Relationship Manager

Key Responsibilities:

• Client Onboarding and Adoption: Guide clients through the product adoption process, ensuring they are fully equipped to use the product effectively.
• Relationship Management: Establish and nurture long-term relationships with clients, acting as their primary point of contact for all post-sales interactions.
• Client Visits: Regularly visit client locations to understand their needs, provide support, and strengthen rapport.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to resolve issues and ensure client satisfaction.
• Feedback Collection: Gather client feedback on the product and share insights with the internal teams to drive continuous improvement.
• Performance Tracking: Monitor client usage of the product and proactively recommend features or solutions to maximize value.

Requirements:

• Experience: 2+ years in client relationship management, account management, or a similar role.
• Communication Skills: Exceptional verbal and written communication skills to interact effectively with clients and internal teams.
• Interpersonal Skills: Strong ability to build trust and rapport with diverse clients.
• Problem-Solving Skills: Ability to identify client issues and collaborate with teams to resolve them efficiently.
• Travel Readiness: Willingness to travel regularly to client locations.
• Tech Savvy: Familiarity with software or tools, if applicable and a quick grasp of product features.
• Educational Qualification: Bachelor's degree in business administration, Marketing, or a related field.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment