Senior ServiceNow Developer

• Daily support, administration, and maintenance of the ServiceNow platform
• Lead ServiceNow system upgrade planning & execution
• Manage configuration changes & ensure consistency across environments
• Establish & maintain ServiceNow configuration standards & best practices
• Schedule & verify instance clones
• Support update set creation and migration
• Manage instance security, access, and ACLs
• Perform error identification / remediation across all instances, including working with end users to resolve issues
• Implement and integrate modules
• Contribute to ServiceNow releases
• Create and maintain documentation for applications & modules
• Coordinate integrations with other applications
• Maintain expert knowledge on the ServiceNow platform
• Effectively manage and prioritize implementation tasks
• Mentor other team members

REQUIRED EXPERIENCE:

• ServiceNow Certified System Administrator
• MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.
• Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
• Understanding of foundation level ITIL version 3 or 4 (certification preferred)
• Experience with Agile software development methodologies
• Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
• Experience managing instances & support tickets through HI Service Portal
• Experience with Active Directory and Single Sign-On (SSO)
• Experience in usage of jQuery, Bootstrap and AngularJS frameworks