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170 Tech Stalwart Solution Jobs
Customer Support Associate
Tech Stalwart Solution
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
Title: Customer Support Associate
Position Summary
Customer Support Associates are responsible for handling emails or chats from customers and Call back regarding a variety of requests around product and services
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied
Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills
The ability understand customer requirement is also essential
Demonstrated success in customer service is required
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied
Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills
The ability understand customer requirement is also essential
Demonstrated success in customer service is required
Duties and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfils requests by clarifying desired information, ensuring highest standards at all times
Education Requirements
Graduates/Under Graduates
Experience Requirements
Fresher s or Experience of 12 months+ in any BPO, chat/email preferred but not mandatory
Skills and Abilities
- Good written Communication and Typing Proficiency
- Ability to speak and understand English and Hindi
Ability to write, read and speak English to suit business need
- Basic Email & Chat Etiquettes
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
Interview Rounds
- RMG Screening
- Operations Round
- Client Round Chat & Email Assessment with Client
Employment Type: Full Time, Permanent
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