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Tech Mahindra
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483 Tech Mahindra Jobs
Business Analyst- Remote- Pan India
4-9 years
₹ 3.4 - 24L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
1 vacancy
Business Analyst- Remote- Pan India
Tech Mahindra
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Business Analyst- Contractual-6 Months- Immediate Joiner- PanIndia- Remote.
- Responsible for gathering and analyzing requirements, translating business needs into technical specifications, and ensuring that the CCaaS solution aligns with organizational goals. Map existing contact center processes, including workflows for inbound/outbound calls, chat, email, and other communication channels.
- Develop and maintain process flow diagrams, use cases, and other documentation to support process improvement initiatives.
- Identify opportunities to optimize and streamline processes using the CCaaS platform, such as automating repetitive tasks or improving self-service capabilities.
- Act as a liaison between business stakeholders and the technical team to ensure requirements are clearly understood.
- Please share cvs to sd00838847@techmahindra.com
Employment Type: Full Time, Permanent
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What people at Tech Mahindra are saying
Rating based on 112 Business Analyst
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
My managers and the way they understand the employee’s issues.
- Skill development - Good
HR are worst here. They don’t understand the market standard neither they are employees friendly.
- Salary - Bad
Business Analyst salary at Tech Mahindra
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What Tech Mahindra employees are saying about work life
Tech Mahindra Benefits
Diversity and Inclusion Parental Care Leave Paid Time Off & Public Holiday Work From Home Advance Leave 
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