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Presales Consultant- Networking
Tech Data Corporation
posted 20d ago
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Flexible timing
Key skills for the job
Job Description
Job Purpose:
Responsibilities:
Knowledge, Skills and Experience:
Required Education and Certification:
- The trainee Systems Engineers primary responsibility will be to provide Helpdesk support for the assigned solutions and services efficiently and efficiently to our clients while ensuring that we meet our SLAs.
- This is a hands-on technical role that requires a good understanding of the assigned technologies.
- The candidate will gain experience within a service desk and or support environment and will learn and be able to demonstrate given time and training, troubleshooting and managing our customers hosted environments.
Responsibilities:
- Triage incoming support tickets and calls in our Helpdesk for customers.
- Support the delivery of the assigned Solutions.
- Ensure compliance with set customer service standards and procedures.
- Maintenance of the infrastructure environment used to deliver our support operations, including systems for monitoring, alerting, emails, ticketing, security, authentication, and DC access.
- Adhere to policies and processes under our ISO27001 framework.
- Communicate with clients to ensure that we are meeting their needs.
- Update and maintain our technical knowledgebase and service desk ticketing system with all relevant information.
- When required, additional responsibilities other than those specified above.
Knowledge, Skills and Experience:
- Entry Level (0 to 1 Years of relevant work experience) is required.
Required Education and Certification:
- Bachelors Degree
- Information Technology, Engineering, Systems engineering or Computer Science.
Key Skills
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
Employment Type: Full Time, Permanent
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based on 3 employees
Flexible timing
Monday to Friday
No travel
Tech Data Corporation Benefits
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Operations Specialist - Services
3-6 Yrs
Mumbai, Chennai, Bangalore / Bengaluru
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