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1 Walmart Team Lead Job

TEAM LEADER, CONTACT CENTER

10-20 years

Chennai

1 vacancy

TEAM LEADER, CONTACT CENTER

Walmart

posted 3mon ago

Job Description

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts.

What you ll do

As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.

What you ll bring

  • 10+ years of relevant customer service experience
  • At least 3 years of working experience as a team leader in a BPO or Call Center company.
  • Leading a team with responsibility for all daily activities impacting the customer experience
  • Utilizing live, legacy reports, tooling and systems to understand what is happening at any point in time.
  • Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
  • Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient.
  • Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
  • Identifying customer improvement opportunities and turning these into impactful actions
  • Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools
  • Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

The Requirements:

  • Conduct team meetings and 1:1 s with associates
  • Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics
  • Understanding of metrics and ability to speak to spikes in volume and other outlier issues
  • Encourage support and engagement throughout the team
  • Partnership with peers to build/maintain business goals
  • Proficiency in Microsoft Office Suite
  • Preferred - minimum 2- year supervisory experience.
  • Should be flexible work in a 24/7 work environment with rotating weekly time off.
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
  • Any graduation


Employment Type: Full Time, Permanent

Read full job description

Walmart Interview Questions & Tips

Prepare for Walmart Team Lead roles with real interview advice

What Team Lead at Walmart are saying

4.1
 Rating based on 65 Team Lead reviews

Likes

Overall my experience was really really good.

  • Skill development - Excellent
  • +3 more
Dislikes

They need to more focused on employees satisfaction.

Read 65 Team Lead reviews

Team Lead salary at Walmart

reported by 175 employees with 6-17 years exp.
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₹3 L/yr - ₹10.5 L/yr
33% less than the average Team Lead Salary in India
View more details

What Walmart employees are saying about work life

based on 2.4k employees
71%
50%
55%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Walmart Benefits

Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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Walmart Agra Office Locations

View all
Agra Office
Best Price Modern Wholesale, Walmart India Pvt. Ltd., Site A, A-1, UPSIDC, Industrial Area Mathura Road Agra
Uttar Pradesh 282007
Agra Office
Best Price Modern Wholesale, Khasra No. 814-817, Chalesar, Itmadpur, Kanpur Road Agra
Uttar Pradesh 282006

TEAM LEADER, CONTACT CENTER

10-20 Yrs

Chennai

3mon ago·via naukri.com

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