Team Leader

Key Responsibilities:
Team Management: Supervise, mentor, and motivate team members to meet goals and performance expectations.
Task Allocation: Assign tasks and responsibilities based on individual team members' strengths and expertise.
Performance Monitoring: Track team performance, provide feedback, and implement performance improvement plans when necessary.
Project Management: Ensure all team tasks are completed on time and within the defined quality standards.
Problem Solving: Address and resolve conflicts or issues within the team to ensure smooth operations.
Reporting: Prepare regular reports on team performance and project progress for upper management.
Training & Development: Identify skills gaps and work with HR to organize training sessions to enhance team capabilities.
Communication: Act as the primary point of contact between the team and upper management, ensuring clear communication of goals and expectations.
Process Improvement: Analyze current processes and workflows, suggesting improvements to optimize productivity and efficiency.

Minimum 1 year BPO experience, Sale background prefered . Out Bond exposure is must. Have lead a team of 25-30 memebers