Team Leader - Call Center

Manage the overall running of the sales team

Develop and implement strategic sales plans that expand a company's customer base and solidify its presence.

Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams strengths and weaknesses

Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships

Building and promoting healthy, long-lasting customer relations with existing and new supplier by partnering with them.

Developing and implementing new sales initiatives, strategies and programmes to capture key demographics

Liaise and develop professional relationships with regional Representatives and Executives

Attend conferences and exhibitions when required to identify opportunities

Manage the relationship with MOL to generate more opportunities

Oversee planning for following years business plan

Ensure event and courses are updated on divisional websites

Manage relationships with internal and external stakeholders

Assist in account management for industry suppliers

Oversee financial invoicing for all department activities within the set budget

To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues where necessary to include plans to implement any proposed changes and improvements

To undertake other duties as requested

Manage budgets and update financial records

Job Requirement / Skills

Time management and prioritising workload

Industry Knowledge and Experience desirable

Working knowledge of Microsoft office

Excellent organisational and time-management skills

Excellent customer service skills

People management skills

Excellent oral and written communication skills

Organisational skills and attention to detail

Negotiation skills

Presenting skills

Qualification

Any Graduate