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2 NielsenIQ Team Lead Jobs
Team Leader - SO
NielsenIQ
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the job
Team Lead (Reports to: Operations Manager) is act as main point of contact from Stat Ops to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Senior Data Processing Analyst and Data Processing Analyst.
Skill Set Required:
Client Solutioning
Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.
Consistently work with other Operations Functions leads within the country to manage projects and deliver on clients commitments.
Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs.
Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients.
Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams.
Manage close links with Enablement team/leads to identify focus areas and ensuring
quality / delivery standards are achieved.
Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities.
Represent respective operation s function in discussion with other NOC and in market stakeholders.
Team Management
Plans and controls resource allocation to optimize the operations service to clients as well as highlights any resources issue
Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
Acts as an escalation point for the team and constantly reviews and assesses teams KPIs periodically
Qualifications
achelor of Commerce/Science/ Computer Science/ Business Information Systems or IT
Minimum experience of 3 - 4 years and above in operations
Proven leadership skills to manage teams, to manage projects, able to identify the talent, inspire and engage the team
Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations
Proven organizational skills and the ability to work within a cross-functional team
Project management skills - ability to accurately scope project requirements and manage stakeholder expectations
Good to Have
SQL (Medium level exp). MS office. Excel Macro. Python (Beginner). Ability to enforce SLA across teams.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Employment Type: Full Time, Permanent
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People are getting interviews at NielsenIQ through
People are getting interviews through
(based on 121 NielsenIQ interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
29%
20%
17%
14%
5%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Team Lead at NielsenIQ are saying
Rating based on 19 Team Lead
reviews
Anonymous · Finance
in Pune
Likes
Nothing
Dislikes
Not a good culture, high level politics, mental harassment, extra working hours daily, zero work life balance, unprofessional behaviour, pay not up to the market
Read 19 reviewsTeam Lead salary at NielsenIQ
reported by
89
employees
with 6-14
years exp.
₹5.4
L/yr - ₹16
L/yr
At
par with the average Team Lead Salary in India
View more details
What NielsenIQ employees are saying about work life
based on 895 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NielsenIQ Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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