Team Lead - Service Delivery - BFS (7-12 yrs)

Responsibilities:

- Manage and deliver high-quality service to large international merchants, including big banks.

- Handle critical incident management and escalate issues to resolution.

- Ensure customer satisfaction and delivery excellence by identifying and resolving opportunities or issues.

- Lead and influence senior stakeholders, ensuring effective communication and issue resolution.

- Maintain end-to-end accountability for service delivery, providing best-in-class support.

- Ensure adherence to best practices, processes, and tools for service delivery.

Required Skills:

- 5+ years in service delivery/customer support within payments, financial services, or similar industries.

- Strong client-handling experience, particularly with international merchants and big banks.

- Excellent communication and stakeholder management skills.

- Ability to manage shifting priorities and work in a fast-paced, dynamic environment.

- Strong analytical skills. International experience is mandatory.