Manager - Parking Services

Purpose Of The Role

Manager Parking Services is a customer-focused position, which manages the parking operations through effective leadership, cost management, and strong collaborations with various teams. S/he supervises, plans and directs the parking operations and programs in alignment with organization goals and performs supervisory, and administrative work as required.

Key Responsibilities & Accountabilities of The Role

Parking Operations

• Coordinates with multiple business teams within Jio World Centre for scheduling the deployment of adequate manpower for seamless end user experience
• Work for customer satisfaction by resolving issues in a timely manner
• Participates in the implementation of new policies, programs, and system technology to meet operational objectives
• Maximizes profitability through cash control procedures, expense reviews and revenue development
• MIS Reporting and Root Cause Analysis for problems
• Attends meetings, workshops, conferences, etc., as appropriate to maintain knowledge of current legislation, trends and technology in assigned areas of responsibility
• Performs general administrative work as required, including but not limited to preparing reports and correspondence, copying and filing documents, entering and retrieving computer data, attending and conducting meetings, etc.
• Receives and responds to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility

Team Management

• Supervises the department employees to include coaching/developing, monitoring performance
• Supervisory duties include scheduling personnel, instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; selecting new employees; allocating personnel; acting on employee problems; approving employee discipline and discharge
• Reviews the work of team members for completeness and accuracy, evaluates and makes recommendations as appropriate, offers advice and assistance as needed
• Provides for adequate staff training and development opportunities

Compliance Management

• Ensuring compliance with local laws and regulations, policies and procedures and standards of quality and safety
• Develops and implements department policies and procedures; develops and recommends ordinances related the Parking functions
• Monitors and supervises implementation of the contracts

Education Qualifications

• Graduation in any discipline

Experience

• Experience in parking industry/ surface transportation (including work experience, consulting, and/or professional credentials)
• Experience in comparable institutional environments (including transit agencies, municipal parking operations or transportation departments, or other transportation providers)

Functional Skills

• Advanced knowledge of parking system and technologies preferred
• Knowledge of parking permitting and enforcement related equipment
• MS Office software

Behavioral Skills

• Problem Solving Skills
• Communication Skills
• Leadership Skills
• Stakeholder Management Skills