1 TATE Leadership Consulting Job
6-10 years
Hyderabad / Secunderabad
Assistant General Manager - Business Integration (6-10 yrs)
TATE Leadership Consulting
posted 2mon ago
Key skills for the job
Business Integration is intended to serve as a focal point in the CEO's Office coordinating, integrating and tracking various projects and initiatives across the organization, spanning all departments/functions and key external stakeholders such as government/regulatory agencies.
Project/initiative Implementation & Monitoring:
- Work with internal/external teams to envisage and prepare plans intended to enhance customer experience. operational efficiency and service quality.
- Engage with internal and external stakeholders on behalf of the CEO's Office to execute the implementation and completion of the project/initiative.
Proactive Monitoring of Customer experience & Service Quality:
- Closely monitor business operations and service across various touchpoints and offerings to offer direct and independent feedback to CEO on Service Quality.
- Recommend/suggest interventions and improvements to ensure a high level of customer experience
Stakeholder Engagement:
- Engage with key stakeholders in the community to further the efforts on key issues related to customer experience and service quality
MIS and Reporting:
- Prepare and submit an MIS to CEO on the progress of key customer experience projects/ initiatives and other assigned tasks
Special Assignments & Initiatives:
- To take ownership of planning and implementation of special projects and tasks assigned by CEO from to time
Functional Areas: Other
Read full job description6-10 Yrs
Hyderabad / Secunderabad