Service Manager

Tata Tele Business Services is looking for Service Manager to join our dynamic team and embark on a rewarding career journey Team Management: Oversee a team of service technicians, coordinators, and support staff

Provide leadership, guidance, and mentorship to ensure efficient and effective service operations

Set performance expectations, conduct regular performance evaluations, and provide feedback to team members

Service Delivery: Ensure the timely and successful delivery of services to customers

Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs)

Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery

Act as a point of contact for escalated customer issues and work towards resolution

Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations

Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime

Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations

Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage

Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures

Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction

Conduct regular audits or inspections to identify areas for improvement

Financial Management: Manage service budgets, monitor expenses, and implement cost control measures

Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency

Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians

Stay updated with industry trends, new technologies, and best practices in service management

Provide coaching and professional development opportunities to team members

Safety and Compliance: Ensure compliance with safety regulations and company policies

Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties

Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance

Maintain accurate documentation of service activities, customer interactions, and equipment service histories