Sr. Engineer - Managed Hosting & Security Services

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain