Manager - Global Sales Operations

• The role holder is an experienced Bid Manager, able to effectively manage bids and virtual teams and create compelling customer offers in response to customer RFx documents
• The role includes end to end management including; capture planning, writing, editing, bid production activities and supporting contract negotiations
• While regularly interacting with the regional leadership teams

Responsibilities

• Management of customer bids, create customer offers and responses to proactive and RFx proposal documents.
• Communicate internally to develop cross organizational working.
• To take ownership of the end-to-end offer management process. Lead the bid team using company agreed processes and methodologies to ensure deadlines are met, approvals obtained, and the bid teams are motivated and focused.
• Responsible for bid capture planning, overall bid progress, and the efficient use of company resources. Initiate corrective action where necessary by forward planning and forecasting, to ensure optimum utilization of company resources and promote customer satisfaction and on time bid submission.
• Facilitate the qualification of bids at the appropriate process stages using standard tools and techniques. Record the qualification outcomes and escalate when required to drive effective bid qualification.
• Produce and maintain all bid records in accordance with company processes to ensure the bid is auditable.
• Own and maintain the bid risk register and the development of the mitigation strategies required. Flag any issues or risks to the appropriate resources within the business.
• Store all documentation in appropriate systems maintaining all necessary security compliance.
• Maintain up to date knowledge of products and services, competitive landscape, and management trends within the telecommunications industry.
• Facilitate contract negotiations with legal, sales, commercial manager and the customer, as needed.
• Responsible for the handover of the bid to the delivery organization. Produce post bid review and handover documentation to ensure completeness of the process and knowledge sharing.
• Act as bid issue escalation point and responsible for resolution management.
• Work with minimum supervision, seeking assistance when appropriate.
• Prepare and review customized reports that go to senior management and other stakeholders periodically.

Minimum qualification & experience

Preferred education - Bachelors in STEM field with a post graduate degree in management from a reputed institute.

Desired Skill sets

APMP accreditation preferred.