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Engaged Employer

Tata Communications

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4.1

based on 3.3k Reviews

395 Tata Communications Jobs

Assistant Manager - Customer Interaction Suite

Tata Communications Ltd

4.1

based on 3.3k Reviews

3-6 years

₹ 7.85 - 18.5L/yr (AmbitionBox estimate)

Chennai

1 vacancy

Assistant Manager - Customer Interaction Suite

Tata Communications

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacovigilance IVR Testing Cisco VoIP SIP Troubleshooting Sdwan

+ 2 more

Job Description

Key Objective

A core technical position that acts as a technical lead for contact center solution deployment On Enghouse, Amazon Connect platforms. Requires expert level knowledge and understanding of architecture, applications, infrastructure, outbound Dialer. Responsible for Implementation, supporting customer / CFT at different stages during the customer delivery life cycle.

Major Activities

Deployment and configuration of Contact center Solutions - Enghouse & Amazon Connect

Create test plan as per Business requirement and validate all functionalities

Provide Training to End users (Agents / Supervisors / Admin)

Identify and resolve issues observed during deployment and testing phase.

Support during cutovers and post go live

Prepare build documentation and provide KT to service assurance teams.

Interact with OEM / CFT for issue resolutions

Technical

Strong working knowledge and Hands on in Contact center technologies like Enghouse, Amazon Connect, etc

In depth expertise on outbound dialer

Call flow scripting or similar contact center application scripting experience

Strong Expertise on VoIP, SBC Configuration, SIP, ISDN.

Experience on Email / Chat and weRTC Solutions

Experience with contact center reporting platforms

Very Good understanding on IVR Call flows.

Multimedia Applications (Chat, Email, SMS, Social Media Mining)

Good knowledge on SQL Database.

Good understanding on LAN / WAN / MPLS/ QoS

Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN, etc.

Employment Type: Full Time, Permanent

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Assistant Manager roles with real interview advice

People are getting interviews at Tata Communications through

(based on 160 Tata Communications interviews)

Job Portal

Referral

Campus Placement

Company Website

Recruitment Consultant

Walkin

26%

22%

13%

24% candidates got the interview through other sources.

High Confidence

What people at Tata Communications are saying

4.0

Rating based on 138 Assistant Manager reviews

Anonymous · Finance in Mumbai, Maharashtra

Likes

- Good corporate work culture - Work life balance is apt.. it can get busy at times (month end, quarter end, year end, audit closures, etc seem to be never ending). - Managers are understanding in nature

Dislikes

- Pay is not upto the industry standards - Promotions can be delayed - Work can get monotonous - Management favours certain people over others

Read 138 reviews