TATA CLiQ - General Manager - Category Management - Luxury Watches (7-12 yrs)

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

- We obsess over customer delight.

- We are out there to find an alternate way of doing e-commerce.

- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.

- We believe in Uncomfortable Transparency.

- We will always be respectful, empathetic, and caring about the well-being of our teams.

- we encourage experiments and creativity in Technology.

- We develop and use technology to enhance day-to-day life and have a positive impact on customers.

- We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Responsibilities

General Manager at TATA CLiQ Luxury own the growth, P&L and customer experience of the category they have been assigned to.

Key roles and responsibilities include:

A. Building & Executing the Category Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers.

B. Building selection: Determine ever-evolving customer needs, monitor local and global trends & grow selection to cater to those via onboarding necessary brands & sellers.

C. Demand generation: Work with marketing teams (TATA CLiQ Luxury and brand) to come up with innovative promotions as well as to get support for marketing campaigns.

D. Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons with the eventual objective of delighting customers during each step of the order journey.

Skillsets

- Strong bias for action alongside strong interpersonal, communication, and collaboration skills

- Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously

- Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)

- Ability to lead teams and influence stakeholders. Work with CBO, CFO, CEO and top management to drive projects

- Strong program management skills, with demonstrated ability to lead cross-functional projects and teams (category teams, ops teams, technical teams)

- Proven track record of rapidly building trust with others and managing stakeholder relationships

- Highly organized, ability to complete a high volume of tasks and projects independently

- Good team player, comfortable working in an environment with a high degree of ambiguity and rolling up your sleeves to get things done

- Impeccable attention to detail, passion for processes and systems

- Exceptional analytical and simplistic problem-solving skills

Qualifications

- 7+ years of relevant category management experience

- Experience in (/Passion for) the Luxury Watches