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645 Tata Capital Jobs

Collection Officer - Housing

1-3 years

Jagtial

1 vacancy

Collection Officer - Housing

Tata Capital

posted 4d ago

Job Description

Job Purpose
To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.
Responsibilities
Core Responsibilities:

  • Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
  • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
  • Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
  • Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
  • Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action
  • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
  • Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

    Qualification: Graduate , Masters/Postgraduate


  • Employment Type: Full Time, Permanent

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    People are getting interviews at Tata Capital through

    (based on 93 Tata Capital interviews)
    Job Portal
    Referral
    Walkin
    Company Website
    Campus Placement
    26%
    24%
    14%
    10%
    9%
    17% candidates got the interview through other sources.
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    What people at Tata Capital are saying

    4.5
     Rating based on 23 Collection Officer reviews

    Likes

    IT'S WORK ON OWN ATHICS.VERY GOOD AND TRUSTED COMPANY.

    Dislikes

    HIGH POSTED OFFICERS DON'T TRY TO GAIN THE JUNIORS. CAUSE OF THAT THEY HAVE TO JOIN OTHER COMPANY OR BANK.

    Read 23 reviews

    Collection Officer salary at Tata Capital

    reported by 37 employees with 1-14 years exp.
    ₹2 L/yr - ₹4.4 L/yr
    14% more than the average Collection Officer Salary in India
    View more details

    What Tata Capital employees are saying about work life

    based on 2.4k employees
    58%
    50%
    51%
    98%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Tata Capital Benefits

    Submitted by Company
    Job Training
    Health Insurance
    Soft Skill Training
    Work From Home
    Submitted by Employees
    Health Insurance
    Job Training
    Soft Skill Training
    Work From Home
    Cafeteria
    Free Transport +6 more
    View more benefits

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