Associate - Branch Operations - CFAB

Tata Capital Ltd is looking for Associate - Branch Operations - CFAB to join our dynamic team and embark on a rewarding career journey

• As a Branch Operations Professional, you will be responsible for ensuring the smooth and efficient functioning of the branch operations
• You will work to optimize processes, enhance customer service, and support the achievement of overall organizational goals

Key Responsibilities:

• Operations Management:Oversee and manage all aspects of daily branch operations
• Develop and implement efficient operational processes to improve productivity and reduce costs
• Monitor and analyze operational performance, identifying areas for improvement
• Customer Service:Ensure a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly
• Train and supervise staff to deliver excellent customer service
• Implement customer service standards and guidelines
• Team Leadership:Recruit, train, and supervise branch staff
• Set performance goals and conduct regular performance reviews
• Foster a positive and collaborative work environment
• Compliance and Risk Management:Ensure compliance with company policies, industry regulations, and legal requirements
• Implement risk management practices to safeguard the branch and its operations
• Financial Management:Monitor and manage branch budgets
• Work towards achieving financial targets and key performance indicators
• Provide financial reports to senior management
• Sales Support:Collaborate with the sales team to achieve revenue targets
• Implement strategies to cross-sell and upsell products or services
• Monitor sales performance and provide support as needed
• Communication:Establish effective communication channels within the branch and with other departments
• Communicate company policies, updates, and changes to the branch team
• Technology and Systems:Utilize and optimize technological tools and systems to enhance operational efficiency
• Stay updated on industry trends and advancements in technology