Associate - Retail

Key Responsibilities:

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Operations Management:

Ensure smooth disbursement of loans and manage customer onboarding processes.

Oversee loan documentation, agreement signing, and KYC verifications.

Maintain and update operational policies and procedures.

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Compliance and Risk Management:

Ensure adherence to NBFC compliance guidelines as per RBI norms.

Monitor and mitigate operational risks across all processes.

Support internal and external audits.

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Process Improvement:

Identify gaps in operational workflows and suggest improvements.

Automate routine processes to enhance productivity and accuracy.

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Reporting and Analysis:

Prepare daily, weekly, and monthly MIS reports for management.

Analyze operational performance and recommend solutions for optimization.

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Team Coordination:

Collaborate with sales, credit, and finance teams to ensure seamless operations.

Train and support junior staff in operational procedures.

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Customer Support:

Address customer queries and resolve operational issues efficiently.

Ensure a high level of customer satisfaction through prompt service delivery.

Qualifications and Skills:

Bachelor s/Master s degree.