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Collections Executive - Retail MFB

1-5 years

Utnoor

1 vacancy

Collections Executive - Retail MFB

Tata Capital

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:
Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action.
Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
police support where required.
Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate


Employment Type: Full Time, Permanent

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Top Tata Capital Collections Executive Interview Questions

Q1. How many Files do you handle per month and what is average TAT
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Q3. Which formula do you know in excel Get this value usinhlg vlookup What is vlookup and its argument Use of concatenate formula Extract only d ... read more
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What people at Tata Capital are saying

4.5
 Rating based on 33 Collections Executive reviews

Likes

Tata capital better company for employees direct inhouse team

  • Salary - Excellent
  • +6 more
Dislikes

Agency case not for handle

Read 33 Collections Executive reviews

Collections Executive salary at Tata Capital

reported by 53 employees with 1-7 years exp.
₹1.6 L/yr - ₹3.8 L/yr
14% more than the average Collections Executive Salary in India
View more details

What Tata Capital employees are saying about work life

based on 2.6k employees
58%
50%
50%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Tata Capital Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Work From Home
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
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