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1211 Tata Capital Jobs
Collections Executive - Retail MFB - Collections
Tata Capital
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership
intact.
intact.
Major Deliverables:
- Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
- Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
- Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
- Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
- Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
- Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action.
- Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
- Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.
Educational Qualification: Graduate
Employment Type: Full Time, Permanent
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What people at Tata Capital are saying
Rating based on 33 Collections Executive
reviews
Anonymous · Finance & Accounting
in Dibrugarh
Likes
Tata capital better company for employees direct inhouse team
- Salary - Excellent
+6 more
Dislikes
Agency case not for handle
Collections Executive salary at Tata Capital
reported by
54
employees
with 1-7
years exp.
₹1.5
L/yr - ₹3.8
L/yr
15%
more
than the average Collections Executive Salary in India
View more details
What Tata Capital employees are saying about work life
based on 2.6k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata Capital Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training Work From Home
Submitted by Employees
View more benefits 
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