Vice President - Customer and Distribution Services

Job Description

A Position Overview

Position Title

Vice President - Customer and Distribution Services

Department

TDA-BSG (IT)

Level/ Band

Vice President

Role Summary : We are looking for an experienced technical lead to join our team and help us design, develop, and maintain our applications. The ideal candidate will have a deep understanding of application architecture principles and best practices, as well as experience working with cloud-based technologies such as Azure, and mobile development frameworks.

B Organizational Relationships

Reports to

VP / SVP

Supervises

Senior Manager/ Manager

C Job Dimensions

Geographic Area Covered

PAN India

Stakeholders Internal

TDA-BSG and all other TATA AIA internal departments

External

Partners

D Key Result Areas

Design, develop, and maintain scalable, secure, and maintainable Node.js applications.

Ensure code quality by following best practices and standards, and maintain comprehensive code/design documentation.

Implement error-handling mechanisms and troubleshoot issues effectively.

Work closely with cross-functional teams, including other developers, engineers, and stakeholders, to ensure seamless integration of various layers of the product infrastructure.

Diagnose and fix bugs and performance bottlenecks to ensure applications perform smoothly and efficiently.

Continuously measure, drive, and optimize non-functional aspects such as app size, memory usage, and performance.

Integrate APIs effectively and ensure secure authentication and authorization mechanisms.

Continuously maintain database security and manage multiple databases, integrating them as necessary.

Work with cloud platforms like AWS, Azure, or GCP to deploy, manage, and scale applications.

Follow CI/CD guidelines to ensure zero-touch build, deploy, and test processes.

Monitor application performance and stability using appropriate tools

Stay updated with the latest trends and technologies in Node.js and digital solutions.

Innovate and propose changes to improve the application architecture and overall product performance

E Competencies (Please copy paste from Competency Dictionary)

Competency For

Proficiency Scale

Proficiency Scale Description

Eg

Business Acumen and Strategic Orientation

Ability to align with the organizations vision with a fair understanding of the insurance industry, regulations, financial markets and the agency business model in order to deliver profitable and sustainable business growth.

3

Has an in-depth understanding of the market of operations and proposes changes if required as per market dynamics.
Understands how and to what extent business complexities impacts ones own area of work.
Is able to identify trends and analyze performance of self and various branches in ones geography.
Has expert knowledge of BA model, BA compensation and Agent commission and progression and uses it to deliver superior performance.
Is able to device plans to recruit, develop and sustain distributors on a long term basis with organization.
Strives towards achieving proportionate business contribution from all the branches of assigned territory.

G Skills Required

Technical

Effectively encrypt sensitive data in Node.js and enable secure authentication in your online application

Familiar with dependency audits to find and address any potential security issues in your dependencies

Manage multiple databases and, if necessary, integrate them.

Continuously maintain database security

Ability to work with cloud platforms like AWS, Azure, or GCP to deploy, manage, and scale applications

Demonstrate basic error-handling skills, including troubleshooting and syntax manipulation

Design and develop the overall application, ensuring that it is scalable, secure, and maintainable.

Working experience as a Node JS developer, strong proficiency in java script and JS tech stack, knowledge of ReactJS is plus ,

Knowledge of node js and frameworks available for it like express/fastify.

Understanding of databases such as NoSQL, PostgresDB.

Understanding the asynchronous/non-blocking programming concepts.

Ensure the code is developed following the best practices and standards.

Identify and mitigate potential risks and issues related to the application development and provide guidance on how to address them.

Develop and maintain code/design documentation to ensure that the architecture is well-documented and communicated to all stakeholders.

Knowledge of architectural design patterns, performance tuning, database and functional designs

Knowledge of user authentication and authorisation between multiple systems, servers and environments.

Hands- on knowledge of messaging technologies like Kafka.

Hands-on knowledge of REST based API and JSON schema.

Stay up-to-date with the latest trends and technologies in digital solutions, and apply them to continuously improve the performance and functionality of our applications.

Collaborate with other architects, developers, and stakeholders to ensure that the application architecture is aligned with our overall technology strategy and roadmap.

Provide technical guidance and mentoring to developers and engineers to help them understand and implement the application architecture.

Proficiency in project management tools like JIRA etc, code versioning tools such as Bitbucket and GIT

Proficiency in following CI/CD guidelines and ensuring zero touch build/deploy and test

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

H Incumbent Characteristics

Essential

Desired

Qualification

Bachelor or equivalent degree in computer Science, Information systems, Engineering

Experience

Min 5+ years of experience as tech lead