Tape Cassette is looking for Telecaller to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone
A typical job description for a telecaller includes the following responsibilities:1
Make outbound calls to customers to promote products and services, or follow up on recent purchases
2
Respond to customer inquiries and provide information about products and services
3
Resolve customer complaints and provide appropriate solutions
4
Keep records of all customer interactions and transactions, updating customer information in a database as necessary
5
Meet and exceed sales and customer satisfaction targets
6
Continuously improve product and service knowledge to provide accurate information to customers
7
Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings
8
Follow all company policies and procedures, including those related to confidentiality and data security
9
Participate in training and development opportunities to improve skills and knowledge
10
Adhere to schedules and work efficiently under pressure to meet deadlines