Account Management Role (1-17 yrs)

Job: Account Management Professional

Open for South India

Job description

- You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services

- Your role is crucial in driving customer satisfaction, retention, and business growth

Responsibilities:

Client Relationship Management:

- Build and maintain strong relationships with assigned clients

- Act as the main point of contact and establish trust to understand their business goals and challenges

Needs Assessment:

- Conduct thorough needs assessments to understand client requirements, preferences, and expectations

- Identify opportunities for upselling or cross-selling based on client needs

Account Planning:

- Develop account plans outlining strategies for client retention and growth

- Collaborate with internal teams to align products or services with client objectives

Product/Service Presentation:

- Present and demonstrate products or services to clients, highlighting key features and benefits

- Provide training and support to clients as needed

Issue Resolution:

- Address and resolve client concerns, issues, or escalations in a timely and effective manner

- Collaborate with internal teams to ensure client satisfaction

Sales Growth:

- Identify opportunities for business expansion within existing accounts

- Work closely with the sales team to explore new revenue streams

Contract Renewals:

- Manage contract renewals and negotiate terms to ensure continued partnership

- Monitor contract compliance and address any discrepancies

Reporting and Analytics:

- Prepare regular reports on account status, revenue, and performance metrics

- Utilize analytics to identify trends and opportunities for improvement

Customer Feedback:

- Gather and analyze customer feedback to improve products or services

- Implement changes based on client input to enhance customer satisfaction

Knowledge and Skills:

- Excellent interpersonal and communication skills, including good presentation and report writing skills.

- Exceptional problem-solving skills and clear logical thinking.

- Build strong interpersonal relationships as a data analyst needs to source data & information from various systems and people.

- Ability to work to deadlines, under pressure and to juggle multiple tasks.

- Ability to work on your own initiative and as part of a team.

- Systematic approach to the collection, collation and presentation of information.

- High level of self-motivation, determination and confidence.

- Flexible and able to respond to changing priorities.