Senior Level Ivanti ITSM and ITAM

We have an urgent requirement for Senior Level Ivanti ITSM and ITAM for our client based at Qatar location.

Responsibility :

Design, configure, and maintain the Ivanti ITSM platform to support IT service management processes.

Customize and configure the Ivanti ITSM modules (Incident, Request Offering, Problem, Change, Service Catalogue, Asset Management etc).

Develop and implement workflows, forms, templates, and business reporting within the Ivanti   ITSM platform according to business requirements.

Experience in ITAM.

Implement and manage integrations with other IT systems and tools, such as monitoring systems, automation, asset management databases and other business systems.

Develop and implement workflows, forms, and reports within the Ivanti platform.

Ensure data accuracy and integrity within the Ivanti ITSM system.

Administer user access, roles, and permissions within the Ivanti ITSM platform.

Monitor system performance, troubleshoot issues, carryout application release testing and upgrades within the Ivanti ITSM platform.

Implement solutions to optimize performance and reliability for the wider service across the business for the Ivanti ITSM platform.

Collaborate with IT & HR teams to identify opportunities for process improvement and automa

Provide training on the functionalities and support to end-users on how to best use the Ivanti   ITSM platform effectively.

Stay up-to-date with Ivanti   ITSM product updates, patches, and best practices within the user community

Develop and maintain documentation, including user guides and standard operating procedures (SOPs).

Align ITSM processes with ITIL (Information Technology Infrastructure Library) best practices.

Conduct regular reviews of the ITSM processes and suggest enhancements.

Request you to kindly send us your word formatted updated resume ASAP along with the below mentioned details:

• Total experience :
• Current Salary:
• Expected Salary(QAR):
• Notice period :
• Contact number :
• Date of Birth, Gender :
• Marital Status
• Nationality:
• Current Location:
• Are you ready to relocate in Qatar?
• Are you able to provide NOC(In case of Qatar base candidates)
• The position is on payroll of Talent Arabia, depute to Qatar based client?
• How many years of experience you have in as  Senior Level Ivanti ITSM and ITAM?
• Do you have any certificate on Ivanti or any other ?
• What all modules have you worked on ITSM ?
• How many years of  exp you have in below skills?
• Ivanti ITSM---Must?
• Data accuracy and integrity within the Ivanti ITSM system---Must
• Align ITSM processes with ITIL ---Must?
• ITAM ---Must
• Banking ---MustRole & responsibilities

Preferred candidate profile

Perks and benefits