Senior Engineer /Field Service Engineer -Bangalore / Chennai

Responsibilities

• Capable of working independently on complex equipment/problems and meeting project timelines, objectives and goals.
• Independently install advanced metrology equipment at customer sites, by conducting all activities needed, which may include set up, advanced programming, troubleshooting, collaborating with headquarters and client engineers/manufacturing staff.
• Independently troubleshoot, perform repairs and perform maintenance tasks as required to maintain metrology equipment in prescribed condition and to minimize downtime. This can include mechanical repairs, certification, calibration, tuning, programming and validation testing to conform to factory specifications and accuracy standards.
• Review and understand Statistical Process Control charts.
• Cultivate action plan for problem resolution and present to internal and external clienteles.
• Coordinate with FSEs in China and US to advanced level skill sets.
• Collaborate with Software Engineering in US to develop/improve system diagnostic capabilities of metrology equipment.
• Develop written procedures and processes for field service activities that include troubleshooting of medium and advanced technical complexity.
• Help improve processes, hardware and software for continuous improvements of equipment.
• Develop relationships with client to ensure high customer satisfaction and meet customer needs.
• Provide support to Service Team by responding to general client needs via conference calls, phone and email.
• Monitor metrology equipment performance against predefined criteria, analyze discrepancies and take action.
• Report all tool actions/events and daily activities in field service reports.
• Due to the complex nature of the metrology toolset, extensive training is required.
• Serve as a primary point of contact for customers.
• Provide feedback to Management regarding customer satisfaction.
• Participate in training sessions, and continuing education to stay abreast of new technical developments.
• Strictly adhere to safety and confidentiality policies.
• Develop field service procedures and documentation.

Interested can call on 8217350538