System Analyst

Role & responsibilities

• Maintain Corporate IT infrastructure
• Maintain End User laptops, desktop and applications
• Maintain corporate applications and websites
• Automate internal IT

Must-have Skills:

• Install, configure and maintain desktop operating systems (Windows 10 and 11), Microsoft Office and other applications on the desktops
• Working experience with Endpoint Protection Tool (Antivirus, Antimalware, AntiSpam etc.)
• Working experience on Windows Server operating system
• Strong experience on Active Directory and group policy

Good-to-have-skills

• Experience in maintaining network (WAN, LAN and Wireless network), Firewall and Switches
• Experience on Linux and VMWare
• Experience with O365 suite of products, SharePoint and office online
• Experience in Intune for workstation management
• Experience in bitlocker, DLP and AD audit tools

Responsibilities

Servers

• Maintain corporate server hardware, Server Operating Systems (Windows, Linux etc.) and virtualization environment (VMWare and Hyper-V)
• Maintain corporate Active Directory, users, roles, access and GPO
• Maintain Hardware and software inventory and licensing for corporate infrastructure
• Implement and maintain File Server, DNS, DHCP, CA and AD audit tools
• Install, Configure and maintain System Center Suite application (s) for managing endpoint devices and end
• user self-service

Network and Printers

• Installation and maintenance of WAN, LAN, Wireless and UTM, Firewall and switches
• LAN and WAN level network security
• Installation & maintenance of Local and Network printer and print servers
• Maintenance of Internal Telecom infrastructure

Applications

• Maintain Corporate website and intranet sites
• Install, configure and maintain enterprise applications (e.g. ITSM tool, HRMS tool etc.)

Desktop and End User support

• Maintain all laptops, desktops (hardware, OS and applications)
• Secure end user devices using Endpoint protection tools (Sophos, Trend Micro, Symantec, McAfee etc.)
• and provide host-based security (e.g. IDS, Anti Malware, AntiSpam, Antivirus, firewall)
• Secure information on end user devices using Full Disk Encryption (e.g. bitlocker) and DLP (e.g. Sophos,
• Trend Micro etc.) and MDM
• Maintain and support Stratogent Office 365 Suite (SharePoint, Flow, Word, Excel, PowerPoint, Outlook,
• OneNote, Publisher, Skype for Business, Access), Exchange Online (email, calendar, tasks).
• Package and Image preparation, distribution and troubleshooting installation issues
• Implement and maintain self-service to end user using System Center Suite of applications
• Backup and restore of servers, applications and desktops

Core Competencies

• Communication skills excellent Written, Reading Comprehension, listening and Verbal communication

• Creativity/Innovation: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.

• Intellectual Acumen: Intelligent and capable to deal with concepts and complexity comfortably, good at learning and deciphering new knowledge, able to assimilate new skills independently

• Flexibility: The ability to adapt to and work effectively with a variety of situations, individuals, or groups. It is the ability to understand and appreciate different and opposing perspectives on an issue, to adapt and approach as the requirements of a situation change, and to change or easily accept changes in one's own organization or job requirements

• Teamwork: A genuine intention to work cooperatively with others, to be part of a team, to work together as
• opposed to working separately or competitively. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.