PLM System Administrator

The PLM/CAD System Administrator is responsible for the smooth operation of Windchill servers, including system configuration, user management, performance tuning, and data security. Key tasks include backup and recovery, providing technical support, and assisting with engineering application development and workflows. Strong knowledge of PLM systems and problem-solving skills are essential. Collaboration with engineering teams is required to optimize processes.

KEY RESPONSIBILITIES

1. System Configuration and Maintenance:

a. Manages the overall installation, configuration, and maintenance of the Windchill system.

b. Ensures the server infrastructure (hardware, software) is operational and optimized.

c. Handles upgrades, patches, and system integrations with other enterprise systems.

2. User and Group Management:

a. Administers user accounts, roles, and permissions within the Windchill system.

b. Sets up and manages user groups and access controls based on organizational needs and security policies.

c. Ensures user authentication and authorization mechanisms are properly configured and maintained.

3. System Monitoring and Performance Tuning:

a. Monitors system performance, troubleshoots issues, and optimizes system resources.

b. Implements performance tuning measures to improve the overall responsiveness and efficiency of Windchill.

4. Backup and Recovery:

a. Implements and manages backup and recovery procedures to ensure data integrity and availability.

b. Plans and executes disaster recovery strategies to minimize downtime in case of system failures.

5. Security and Compliance:

a. Enforces security policies and best practices to protect sensitive data and ensure compliance with industry regulations (e.g., ISO 27001:2022 or similar).

b. Conducts security audits and implements necessary security updates and configurations.

6. Technical Support:

a. Provides technical support and troubleshooting assistance to end-users and other administrators.

b. Acts as a liaison with PTC support for resolving complex technical issues.

7. Deliver and manage implementation of PTC Windchill Product Lifecycle Management (PLM) suite

8. Provide front line user support of PLM functionality and data availability

9. Define and run PLM data quality checks to ensure smooth part and BOM transfer to the ERP system

10. Maintain, execute, and troubleshoot CAD-PLM-SAP interface

11. Document and propose improvements to PLM data model and SAP interface

12. Participate in Windchill and SAP UATs. (User acceptance Tests)

13. Maintain the multi-site servers & their synchronization

SKILLS & QUALIFICATION

Qualification:

PTC Windchill experience (4+ years) relating to installing, upgrading, integrating and

migrating a Windchill environment A Plus: Certifications (Certified Enterprise PLM System

Administrator)

Bachelor s Degree in Mechanical Engineering;

Knowledge of ERP SAP Business one HANA is desirable

Skills:

In-depth knowledge of Windchill PLM system as an administrator (preferably) or as an user.

Knowledge of PLM, System configuration and maintenance, system monitoring and performance tuning, Backup & recovery, Running the server/system up in the event of complex technical issue, Change Management, Part Management, BOM management, Document Management and Configuration Management.

Excellent interpersonal skills, listening, written and oral communication skills

Ability to communicate ideas in both technical and user-friendly language

Proven ability to exercise independent judgment, effectively prioritize, and execute tasks

Must have played 3-4 years full-time PLM system Administrator role

Should have good knowledge of PLM server configurations

Should be able to backup windchill data

Must be able to create/modify workflows. (Example Change Management ECR/ECN) process

Nice to have experience in handling installation individually or via vendor of New PLM modules for

MES, WMS...