System Admin I

Utilize different monitoring tools and email to monitor IT infrastructure for clients

Utilize advanced hardware and software troubleshooting knowledge to support users

Install, configure and do regular maintenance of servers on Server and Linux platforms

Act as Liaison between client and service or hardware provider

Define, write and maintain documentation on IT infrastructure and best practices of the client

Participating in rotating schedule and monthly maintenance activities like server patching would be helpful

Provide restorative or maintenance actions to resolve end-user issues

Assist with special project work as needed

Escalate problems to the next level of support when necessary

Ability to work a 24 x 7 schedule required

Passion, ambition and drive to work in an extremely demanding customer service environment

Demonstrated ability to work under pressure

Outstanding communication skills and a distinct passion for serviceIT knowledge or a completed apprenticeship

Basic understanding of backup tool ie CommVault

Basic knowledge of Hyper-V, windows server (core and GUI) and linux server

Outstanding customer orientation, ie, ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution

Excellent English written and verbal communication skills, ie, active listening, ability to clearly summarize an issue, both in writing and verbally

Excellent problem-solving skills, ie, ability to