Assistant Technical Support Manager

At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Skills required

• Systems and network setup experience.
• Good knowledge in different OS like Windows, Windows server and Linux (RedHat, Oracle)
• Hands on skills in Linux scripting and window administration (Active Directory, GPO).
• Able to configure Network Devices/Appliances and do network connectivity troubleshooting.
• VMWare VSphere, VSAN
• VEEAM Backup and Replication
• DELL DPS Backup solutions
• configuring of SAN Storage.
• Scripting (Perl, Bash, Power shell, python...) and Database (Oracle/PostreSQL or MySQL server…).
• Installation and configuration of system monitoring tools
• Strong in network domains (TCP/IP, HTTP) and security (TLS, WSS, PKI) is preferred
• Produce documents related to installation, testing or operational and administration.
• Provide training to customer and handover system to maintenance support team.
• Experience with Ansible/YAML and configuration management tool (SVN, JIRA) will be an added advantage.